Help & Support
We're here to help
Have a question, hit a snag, or need a hand with your account? Email our team and we'll get back to you within one business day.
Email support
The fastest way to reach us is by email. Send us a note describing what you’re trying to do and we’ll reply with the next step.
Typical response within 1 business day.
In-app tools
- Found a bug? Use the Report a Bug button in the dashboard. We get the page you were on and any screenshots automatically, fastest path to a fix.
- Have a feature idea? Use the Feature Request button in the dashboard. We read every one.
Something not working?
Before you write in, check the system status page. If recording, transcription or summaries are degraded, it will say so there, along with when it’s expected to recover.
Common questions
Will bots join my meetings?
No. Loka records from your browser or device. Guests have nothing to install.
How well does it handle the Myanmar language?
Loka transcribes mixed Myanmar-English speech and can generate summaries in Myanmar.
Can I use it for face-to-face meetings?
Yes. Open Loka in your mobile browser and place your phone on the table to record.
What is Ask Loka?
Ask questions about your meeting transcripts, such as “What did we decide about the budget?” You can ask in Myanmar or English.
How are my voice recordings stored? Is it secure?
Audio and transcripts are private to your account. Your data is used to process your meetings, not sold or shared for other purposes. You can delete records at any time.
What happens if I need more minutes?
Top up anytime. Minutes expire 6 months after purchase and carry across plan changes. Unlimited recordings are unmetered.
Can I cancel my monthly subscription at any time?
Yes. Cancellation stops future payments. Your plan stays active until the end of its 30-day cycle, and unexpired top-up minutes remain available.
Looking for something else? See pricing, how we protect your recordings, or what we’ve shipped lately.