This Data Processing Agreement outlines our commitments regarding the processing and security of your personal data when using Loka Note.
This Data Processing Agreement (DPA) applies to the processing of personal data by Loka Note on behalf of the customer, in accordance with the Terms of Service. It outlines our commitments to data protection and compliance with applicable data privacy laws.
Loka processes personal data, including meeting recordings, transcripts, and summaries, solely to provide and improve the service as instructed by the customer. We do not use customer data for unauthorized purposes or sell it to third parties.
To deliver our services, we engage reputable subprocessors for hosting, AI models, and infrastructure. We ensure that all subprocessors are bound by written agreements that impose data protection obligations at least as restrictive as those in this DPA.
We implement industry-standard technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Detailed security practices are available on our Security page.
We assist our customers in fulfilling their obligations to respond to data subject requests (such as access, rectification, or deletion of data) by providing the necessary tools within the application or via prompt support.
In the event of a personal data breach affecting customer data, we will notify the affected customers without undue delay and provide reasonable assistance to help them mitigate the impact and meet their breach notification obligations.
This DPA remains in effect as long as we process personal data on behalf of the customer. Upon termination of the service, we will delete or return all personal data in accordance with our retention policies, unless required by law to retain it.
If you have questions about this DPA or need a signed copy, please contact support@lokanote.com.